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Do you deliver, set-up, dismantle and collect the bouncy castles?
Yes, and delivery is free within an 8 mile radius of our location in Telford. Further distances may be subject to a small additional charge.

When are your bouncy castles available?
Our bouncy castles are available seven days a week, all year round, including bank holidays.

Do you hire bouncy castles for events such as school fetes or fund-raising days?
Yes, please contact us for further details.

What about the weather?
Some of our bouncy castles have shower covers, but even if a light shower is forecast, as soon as it stops raining, give the castle a quick dry with a towel and carry on bouncing!  We also offer a free of charge cancellation option in the event of bad weather.  If it is very wet or windy and you no longer want the castle that you have booked, you can cancel the booking by telephoning us by 8:30am on the day of hire, and because we don't operate a deposit system, you don't have to pay a penny!  We cannot allow a hire to proceed if very high winds or storms are forecast.  Check the local weather forecast for your area here.

When do you deliver?
We deliver from 8:00am and during busy summer periods we deliver on a geographical round basis.  However, we try to be as flexible as possible so please ask at the time of booking if you need a specific time slot.  We do of course give precise times if the hire is indoors, such as in community centres or village halls, or if the hire is for a school fete or fund-raising event.

How long can I keep the bouncy castle?
We normally deliver in the morning and collect in the evening but we try to be as flexible as possible so please ask at the time of booking.  If you hire a castle for only a few hours, such as for an indoor event or an after-school activity, the price will be the same because the same amount of work is involved for us.  Our normal collection times are between 5:00pm - 7:00pm but this can vary depending on the time of year.  Castles must be well lit if used in the dark.

How late can I leave it to book?
During the summer months we are very busy, particularly at weekends and bank holidays, so you are advised to book early to avoid disappointment.  However, we will accept bookings as late as the same day, so it's always worth a phone call if you do make a last minute decision.

How long do you need to set-up and take down a bouncy castle?
Approximately 20 minutes, depending on access.

Can I collect a castle from you?
No, sorry, for insurance and safety reasons we must deliver and install the castle. 

What preparation is needed before you arrive?
The castles are delivered on a sack truck so we need adequate access for this. Please ensure that paths or access to your garden are free of obstacles.  We will need access to an electricity power point within 50 metres (approx. 164 feet), or we can hire you a petrol generator.

What sort of surface do you need for the castle?
Castles situated outdoors need to be on a reasonably flat grassy area (slight slopes are ok) so that they can be staked down.  If you haven't got grass but have a slabbed, paved or tarmac area please let us know so that we can provide a cover for the area and sand bags for anchorage (may incur an extra charge) The area needs to be completely free of any sharp stones or objects.

How much room do you need to erect a bouncy castle?
You need to add approximately 6ft to the quoted depth of the castle to allow for the air blower at the back and crash mats at the front. You also need to allow about 3ft to the width of the castle to allow for movement around the side walls. Any overhanging trees and prickly bushes need to be pruned back.

Can your castles be used indoors as well as outdoors? 
Yes, we set up castles indoors for internal hires such as community centers and village halls.  We provide sand bags in this situation to secure the castle.  You will need to check the height of the ceiling at your venue to ensure the castle you have chosen will fit.

Do I need to keep the blower running?
Yes, the blower must be running constantly whilst the castle is in use.  If there is a sudden change in weather and there are strong winds, just switch off the blower and let the castle deflate. 

How much does it cost in electricity to run a bouncy castle? 
It costs less than 1 to run a castle all day. 

Can we move the castle?
No, once the castle has been delivered and installed and our staff have left, the castle must not be moved or re-positioned under any circumstances. 

Why do I need ID?
If requested two forms of ID will need to be produced, one showing your address (such as a recent utility bill) and another showing your name and signature (such as a driving license).  This is required by our insurers and therefore if you fail to produce valid ID on the day of hire, we will be unable to proceed with the hire.

What about insurance?
We have public liability insurance which would cover accidents which were our fault, such as equipment failure or failing to install a castle properly.  You are responsible for the supervision.  We will provide you with detailed safety instructions based on current guidelines issued by the Health and Safety Executive. 

Do you supply safety instructions?
Yes,  we provide detailed safety instructions with every hire, based on current guidelines issued by the Health and Safety Executive.

Do you supply crash mats?
Yes, we supply crash mats with every castle which fully comply to current Health and Safety Regulations.

Is there an age limit for children using the castle?
Yes, all of our castles are suitable for children up to and including the age of 14, with the exception of our adult suitable inflatables which are suitable for all ages.

Do you supply castles suitable for adults?
Yes, we do. Please visit our
Inflatables page for more details. 

How do I book?
Call or text us on the telephone number on our Home page between 8:00am and 8:00pm.  If required we can send written confirmation by post a few days later confirming details of your booking together with a copy of our Terms and Conditions of Hire which you will be asked to sign on the day of hire.

 


 
 

 

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Last modified: May 11, 2017